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RMA - Returns

To achieve customer satisfaction, we employ a full time customer service department, provide rapid email and phone support, and offer a 30-Day NO-HASSLE Money-Back Guarantee! We follow the basic rules listed below when honoring our guarantee:

  •     The item must be covered by our Red Planet Guarantee (This is explained within the product details.)
  •     Returns arriving within 30 days of purchase allow a customer to choose to receive a replacement order shipped at no charge, or a refund of the purchase price, less shipping and handling charges.
  •     Customers must contact Red Planet for all return requests. Packages MUST have an authorized, active RMA number to qualify, or else package may be refused.
  •     All returns must be repackaged as originally shipped including all accessories/manuals/software.
  •     Customer will obtain shipping and pay for all return shipping costs. Return shipping is not refundable
  •     UNLESS customer chooses our Second Order process.
  •     Due to extreme shipping costs and transit times, International orders are NOT covered by our Red Planet Guarantee.

How to apply for a Return Authorization (RMA) number:

Please double check that your order is defective or contains errors. Most orders returned to us test fine! If you need assistance with your item, we may be able to help. Please contact us before initiating a return. Please note that we may only be able to answer the most basic questions, and cannot offer intensive technical support.

Before contacting us, please gather all of your order details:

  •         Name order was placed with
  •         A Valid E-Mail address
  •         RMA information will be e-mailed to you
  •         Webstore/eBay / Amazon / Other Order number found on the shipping invoice
  •         Payment Date found on the shipping invoice
  •         Reason for return request

Contact us by phone 512-642-6810 or by email sales@redplanettrading.com. You will receive a reply from Red Planet Trading within 24-48 business hours, excluding weekends and holidays.

SECOND ORDERS: If a customer wants a quick order solution guaranteed to offer 100% refund including all shipping costs, and wants Red Planet to pre-pay all shipping related to returns or replacements, regardless of fault or error, then he/she should choose our Second Order Solution. Please contact us for information on this process.